First steps
- Retry after a refresh if a screen looks stuck
- Confirm you are on the correct company URL and account
- Ask a colleague who already uses the same feature
- Check whether your role should include that page
Who to contact
For day-to-day access and company-specific workflows, start with your internal administrator. For product or platform issues, your company can reach The Paradance.
- Internal admin — passwords, roles, custom menus
- Email — info@theparadance.com
- Phone — +95-9795788102, +95-9795788458
What to include in a report
- What you were trying to do
- What you expected vs what happened
- Approximate time and your username (not your password)
- Screenshots if the UI looks wrong